En cochant cette case je reconnais avoir pris connaissance des conditions générales de vente

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Conditions Générales de Vente Celt’aventures

Conditions Générales de Vente – Celt'Aventures

CELTAVENTURES SAS, au capital de 37 700€, SIRET 483710257 , Route du Menez , 56 370 SARZEAU ,

Dernière mise à jour : 12 Octobre 2026.

Toute réservation emporte l'acceptation des présentes conditions.

Article 1 – Accès et règlement intérieur

Tous les participants doivent prendre connaissance du règlement intérieur et le respecter. Il est affiché à l'entrée du parc, consultable sur www.celtaventures.com ou communiqué sur simple demande téléphonique.

Article 2 – Exclusion Le parc se réserve le droit d'exclure toute personne dont le comportement n'est pas conforme au règlement intérieur ou aux consignes de sécurité. L'exclusion ne donne lieu à aucun remboursement.

Article 3 – Réservation individuelle

Retard du client. En cas de retard de plus d'une demi-heure, le parc ne peut plus garantir la mise à disposition du matériel à l'heure réservée. Le client doit alors attendre qu'il se libère et ne peut prétendre à aucun remboursement. Le parc peut toutefois proposer un avoir et une nouvelle réservation à une date ultérieure.

Modification par le client. Le client qui souhaite modifier la date ou l'horaire en fait la demande au plus tard 48 heures avant la date initiale. Le parc s'efforce de proposer une autre date. À défaut, aucun remboursement n'est dû.

Annulation par le client. Toute annulation par le client ne donne lieu à aucun remboursement.

En cas de force majeure dûment justifiée, le parc peut proposer un avoir à titre de geste commercial.

Annulation ou interruption par le parc. Elles sont régies par l'article 8.

Article 4 – Réservation par internet

Fonctionnement. L'internaute choisit le jour et l'heure de sa venue, accepte les présentes conditions en cochant la case prévue à cet effet, puis règle la totalité du prix par carte bancaire, en paiement sécurisé. Il reçoit alors un accusé de réception qui vaut confirmation ; aucun autre courrier ne lui est adressé. Le parc réserve le matériel nécessaire à la date et à l'heure choisies.

La réservation par internet garantit le matériel à l'heure convenue. Elle ne constitue pas un coupe-file : le passage en billetterie reste obligatoire pour retirer les bracelets d'activité et régler d'éventuels suppléments (comme par exemple les gants s' ils n’ont pas été apportés par le client lui-même)

Absence de droit de rétractation. Conformément à l'article L.221-28, 12° du Code de la consommation, le droit de rétractation ne s'applique pas aux activités de loisirs qui doivent être fournies à une date ou selon une périodicité déterminée. La réservation est donc ferme dès le paiement.

Article 5 – Groupes, collectivités et entreprises

Devis et acompte. Pour chaque demande, le parc établit un devis envoyé par mail. Son montant est calculé sur le volume prévisionnel de participants. Pour valider le devis, le client le retourne signé, avec la mention « bon pour accord », accompagné d'un acompte de 30 % du montant (par carte bancaire ou par virement) et, le cas échéant, du bon de commande pour les paiements par mandat administratif. La date est bloquée sur le planning à réception du devis signé et de l'acompte.

Si un autre groupe demande la même date et que les effectifs ne permettent pas d'accueillir les deux groupes, le groupe ayant sollicité le parc en premier est contacté et doit retourner le devis signé sous 7 jours. À défaut, la date n'est plus garantie et est attribuée au second groupe ; un nouveau devis est alors proposé au premier groupe pour une autre date.

Annulation par le client. Toute annulation intervenant plus de 30 jours avant la date de la prestation donne lieu au remboursement de l'acompte. Toute annulation intervenant moins de 30 jours avant cette date ne donne lieu à aucun remboursement : l'acompte reste acquis au parc à titre d'indemnité forfaitaire d'annulation.

Absence d'une partie du groupe. Si la moitié ou plus de l'effectif prévu est absente, la facturation est établie sur la base des effectifs présents, majorés de 30 % des effectifs absents.

Annulation ou interruption par le parc. Elles sont régies par l'article 8.

Règles du forfait. Pour certaines activités, le devis est établi au forfait, pour un nombre maximum de participants. Le tarif n'est pas recalculé selon le nombre de participants le jour de la prestation. Toutefois, si ce nombre diminue de plus de 20 participants par rapport au forfait, un nouveau forfait est calculé.

Facture et règlement. Le parc adresse la facture le jour de la prestation, après ajustement des effectifs présents par rapport aux effectifs prévus ; l'acompte versé est déduit. La facture est payable au plus tard 7 jours après réception, par virement ou par mandat administratif . En cas de retard de paiement d'un client professionnel, des pénalités égales à trois fois le taux d'intérêt légal et une indemnité forfaitaire de 40 € pour frais de recouvrement sont dues de plein droit.

Heure d'arrivée. Le groupe respecte l'heure d'arrivée indiquée sur le devis (en général 15 minutes avant l'ouverture au public). En cas de retard, l'organisateur prévient le parc par téléphone au 02 55 99 07 07

Article 6 – Privatisation du parc

La privatisation n'est possible qu'à partir d'un volume minimal de participants convenu entre le client et le parc. Le devis « Privatisation » est établi sur la base des activités choisies et d'un nombre de participants arrêté de façon définitive au plus tard 30 jours avant la prestation. Il ne peut plus être modifié après cette date.

Le devis est validé et annulé dans les conditions de l'article 5 : acompte de 30 % à la validation, remboursé si l'annulation intervient plus de 30 jours avant la prestation, conservé par le parc au-delà. L'annulation par le parc est régie par l'article 8.

Article 7 – Prestations annexes

Lorsque la réservation comprend une prestation traiteur ou celle d'un partenaire (magicien, conteur, musicien, etc.), cette prestation peut être retirée sans frais si l'annulation intervient plus de 7 jours avant la date. En deçà, son montant reste dû, dans la limite des sommes déjà engagées par le parc auprès du prestataire.

Article 8 – Conditions météorologiques, fermeture du parc et remboursements

8.1 Principe : le parc reste ouvert. Hors injonction de fermeture, le parc reste ouvert pour recevoir les groupes et les visiteurs, y compris en cas de pluie, de vent modéré ou de chaleur excessive. Y renoncer pour ces motifs ne donne lieu à aucun remboursement, report ou avoir.

8.2 Cas ouvrant droit à remboursement. Seuls ouvrent droit à remboursement :

a) la décision de la direction de fermer le parc pour orage ou vent très violent, prise selon son protocole de sécurité

b) un arrêté préfectoral, ou toute décision d'une autorité administrative, interdisant l'accès aux forêts ou l'ouverture du parc au public ;

c) la fermeture imposée par une maintenance d'urgence, une mesure sanitaire ou un cas de force majeure.

8.3 Conséquences. Dans ces cas-là, le parc propose en priorité un report à une autre date. À défaut de date acceptée par le client, l'intégralité des sommes versées est remboursée par le moyen de paiement utilisé

. Si la fermeture intervient pendant l'activité :

-Si le temps de présence est inférieur à 2 heures, un report est proposé ou à défaut un avoir.

- Si le temps de présence est supérieur à 2 heures la prestation est réputée exécutée et aucun remboursement n'est dû.

8.4 Information. La direction décide au vu des conditions constatées ou prévues et informe le client dans les meilleurs délais, par téléphone ou par mail.

8.5 Rappel : fortes chaleurs. Le parc met à disposition 13 hectares de forêt entièrement ombragée (température ressentie inférieure d'environ 6 °C), de l'eau courante potable, des brumisateurs et des activités non sportives (escape game, jeux de piste, balades contées sur réservation )

8.6 Rappel : pluie.

-Des barnums couverts permettent de pique-niquer à l'abri.

-Un escape game peut être proposé sous tente

-2 activités Escape game sont proposées indoor (couvertes).

Article 9 – Dispositions générales

Force majeure. Aucune des parties n'est responsable d'un manquement dû à un cas de force majeure au sens de l'article 1218 du Code civil.

Données personnelles. Les données collectées lors de la réservation sont traitées par Celt'Aventures pour gérer les réservations. Le client dispose d'un droit d'accès, de rectification et de suppression en écrivant à contact@celtaventures.com

Médiation. Après réclamation écrite auprès du parc, le client consommateur peut recourir gratuitement au médiateur de la consommation : AMBO-Association de Médiateurs Bretagne Ouest, 112 Rue Colbert - B37 56100 LORIENT

Droit applicable et litiges. Les présentes conditions sont soumises au droit français. Pour un client professionnel, les tribunaux de Vannes sont seuls compétents. Le consommateur peut saisir la juridiction de son choix dans les conditions prévues par la loi.

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Les jeux d'explorations